At New Forest & Waterside Lettings we understand that renting a home can often be a frustrating and stressful process, therefore on this page we aim to clarify below the sequence of events that will take place during this process, which you can then refer back to at any time.

Register with New Forest & Waterside Lettings.
We need to ensure you find the most suitable property for your requirements, which is why we need some information from you. This includes your rental budget and the date by which you need to move as well as how many bedrooms you would like etc. When we have this information we can assist you in finding your perfect home. You can let us know all about your requirements by phone or by visiting us where a member of staff can assist you with your search. We will then ensure that we cross match all of our properties to find one that would be perfect for you.



General fees & charges

Holding deposit – Equivalent of one week’s rent, which will be put towards your first rent due on completion of the tenancy. See forestandwaterside.co.uk/holding-deposit for the rules on withholding any funds from your holding deposit.

Any specially negotiated clauses agreed after the tenancy agreement is signed – Up to £50, or any reasonable costs incurred if these are higher than £50

Deposit: annual rent less than £50,000 – Equivalent to five weeks’ rent

Deposit: annual rent £50,000 or more – Equivalent to six weeks’ rent

Change of sharer – Up to £50 for one reference and a new tenancy agreement, or any reasonable costs incurred if these are higher than £50

Early termination – All costs, fees and charges incurred by the landlord for allowing early termination including the agent’s existing or re-letting fees

Stamp Duty Land Tax – Payable on tenancies where the rent (for the whole time a tenant stays in the property) exceeds £125,000

Client money protection provided by CMP ltd / We use The Property Ombudsman Salisbury

Saturday check-out charge – If the tenant has been offered a weekday appointment but refuses and requests a Saturday appointment. Third party charge: minimum of £120; maximum of £620

Default fees and charges

Late, unpaid, returned rent payments – 3% above the base rate of Bank of England per annum, calculated daily

Lost keys – Any cost for the replacement of keys, fobs, security devices or associated items which have been lost, damaged or broken